Existing customers
If you’re a Bupa Global member, you can get expert support and easy access to our services through your MembersWorld account.
Frequently asked questions
Where can I find my policy documents?
Where can I find my policy documents?
Policy documents can be found on your MembersWorld account here: https://membersworld.bupaglobal.com/my-plan/documents.
How can I pre-authorise treatment?
How can I pre-authorise treatment?
The easiest way to request a pre-authorisation for treatment is online on your MembersWorld account. You can request a pre-authorisation for any upcoming treatment here: Treatment Authorisation.
There is further support on how to pre-authorise treatment on the help section on MembersWorld. You can also contact us: Contact Us.
How do I submit a claim?
How do I submit a claim?
The quickest way to submit your claim is on your MembersWorld online account. You can submit a claim here: https://membersworld.bupaglobal.com/claim-application.
How can I check my claims status?
How can I check my claims status?
You can check your claims history on MembersWorld here: https://membersworld.bupaglobal.com/my-claims. You can view previous claims as far back as 36 months.
I have an issue with a claim, what do I do?
I have an issue with a claim, what do I do?
You can see details of your claims on MembersWorld here: https://membersworld.bupaglobal.com/my-claims. The quickest way to contact us is by sending us an online message on MembersWorld.
Healthcare providers
If you provide healthcare services to Bupa Global members, you can find our contact details and other important information on our provider page.